Privacy Policy for ng99 Bangladesh

1Introduction

This Privacy Policy ("Policy") describes how ng99 ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "Player") who access or use the ng99 online casino and sports betting platform available at ng99.bio and any associated mobile applications (collectively, the "Service"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account or using any part of the Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Service. Players in Bangladesh are assured that ng99 handles all personal data with the care and diligence it deserves.

2Information We Collect

ng99 collects personal information that is necessary to provide, operate, and improve the Service. The categories of personal data we may collect include, but are not limited to, the following:

• Identity data: full name, date of birth, national ID or passport number, and any other documentation required for KYC verification.
• Contact data: mobile phone number, email address, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction history.
• Account data: username, encrypted password, account balance, betting history, game activity logs, and bonus usage records.
• Technical data: IP address, device type and model, operating system, browser type, session timestamps, and geolocation data where permitted.
• Communications data: records of your correspondence with ng99 support, complaint history, and any feedback or survey responses you submit.

3How We Use Your Information

ng99 processes your personal data only for legitimate purposes directly related to the provision and improvement of the Service. The primary purposes for which we use your information are outlined below:

4Legal Basis for Processing

ng99 processes personal data only where a valid legal basis exists. Depending on the specific processing activity, we rely on one or more of the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions, including account management, payment processing, and Service delivery.
• Consent: where you have explicitly agreed to receive marketing communications or to the use of certain non-essential cookies.
• Legal obligation: processing necessary to comply with applicable laws, regulatory requirements, anti-money-laundering obligations, and law enforcement requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of the Service where such interests are not overridden by your rights and freedoms.

5Sharing Your Information

ng99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Payment processors: financial institutions and payment service providers (such as bKash and Nagad gateway partners) that process your deposits and withdrawals on our behalf, bound by strict confidentiality obligations.
• Game providers: licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe) that supply the games you play. These providers may receive anonymised session and game result data to ensure fair play and RTP accuracy.
• Regulatory and legal authorities: where required by applicable law, court order, or governmental regulatory authority, ng99 will disclose personal data to the extent strictly necessary.
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction, subject to the same privacy protections described in this Policy.

Any third party to whom ng99 discloses personal data is required to handle that data in accordance with applicable privacy standards and is prohibited from using it for any purpose other than those for which it was disclosed.

6Cookies and Tracking Technologies

ng99 uses cookies and similar tracking technologies to operate the Service, maintain your session, remember your preferences, and gather analytics about how the platform is used. The types of cookies we use include:

• Essential cookies: strictly necessary for the Service to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the ng99 platform, which games they play most, and how they reach us. This data helps us improve the user experience.
• Preference cookies: used to remember your language choice, display settings, and other personalised preferences so that the platform behaves consistently across your visits.

You may manage cookie preferences through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the ng99 platform and limit your ability to access some features or complete transactions.

7Data Security

ng99 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and the ng99 servers, secure password hashing, access controls limiting data access to authorised personnel only, and regular security audits.

While ng99 takes all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, ng99 will notify affected players in accordance with applicable notification obligations and take immediate steps to contain and remediate the incident.

8Data Retention

ng99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. In practice, this means that account data is retained for the duration of your active account relationship with ng99 and for a period thereafter as required by anti-money-laundering regulations and other applicable laws.

When personal data is no longer required, ng99 will securely delete or anonymise it in accordance with our internal data governance procedures. If you request voluntary account closure, your personal data will be handled in accordance with our retention schedule — some data may be retained beyond the closure date where we are legally required to do so.

9Your Rights Regarding Your Data

As a player on the ng99 platform, you hold certain rights in relation to the personal data we hold about you. These rights may be subject to limitations under applicable law and to verification of your identity before we can action any request. Your rights include:

• Right of access: you may request a copy of the personal data ng99 holds about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances, you may request that we delete personal data we hold about you. This right is subject to limitations where we are required to retain data by law.
• Right to restrict processing: you may request that we limit how we use your personal data in certain circumstances, for example while a rectification request is being reviewed.
• Right to object: you may object to our processing of your personal data where we rely on legitimate interests as our legal basis, including direct marketing communications.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact the ng99 support team using the contact details provided in the footer of this website. We will respond to all valid requests within a reasonable timeframe and in accordance with our obligations under applicable law.

10Third-Party Services and Links

The ng99 platform integrates third-party game providers, payment gateways, and analytics services. These third parties operate under their own privacy policies and ng99 is not responsible for the data practices of those external services. Where ng99 shares data with third-party providers, we require them to handle personal data in compliance with applicable privacy standards and solely for the purposes for which the data was disclosed. Players should review the privacy policies of any third-party services they interact with independently of the ng99 platform.

11Children's Privacy

The ng99 Service is strictly intended for adults aged 21 and above. ng99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from an underage individual, we will take immediate steps to delete that data and close any associated account. Parents and guardians who believe a minor has registered on ng99 are urged to contact our support team immediately.

12Changes to This Privacy Policy

ng99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Where changes are material, we will endeavour to provide reasonable notice to registered players. The date of the most recent revision is displayed at the top of this page.

Your continued use of the ng99 Service following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how ng99 protects your personal data.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ng99 handles your personal data, please contact our support team. We are available 24/7 and can assist you in both English and Bengali.

You may reach us via the email address displayed in the footer of every page on this website. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.